Customer Connect
Last updated: April 25, 2026
By accessing or using Customer Connect (“Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
Customer Connect is an AI-powered review management platform that allows businesses to:
You must be at least 18 years old and have legal authority to enter into these Terms. By using the Service you confirm you meet these requirements.
You agree to provide accurate, current, and complete information and to keep your account information updated.
You are responsible for your account credentials and all activity under your account. Notify us immediately at info@customerconnect.xyz if you suspect unauthorized access.
Customer Connect is currently in private beta. Account creation requires invitation, and pricing for production use will be communicated to invited users at the time of account activation.
Once paid plans are made available to your account, subscriptions will be billed monthly in advance via Stripe. By subscribing you authorize recurring monthly charges.
Cancel anytime through Billing settings. Cancellation takes effect at end of current billing period. No refunds for partial months.
Plans may include monthly limits on AI responses, reviews, and connected platforms. Limits applicable to your plan will be visible within the Service.
We may change prices with 30 days advance notice. Continued use constitutes acceptance of new pricing.
By connecting your Google Business Profile you authorize us to access and respond to reviews on your behalf through the Google Business Profile API.
Your use of the Google integration must comply with Google's Terms of Service and Google Business Profile policies. You are responsible for ensuring compliance.
You are solely responsible for reviewing AI-generated responses before posting, unless you have enabled fully automated posting.
Disconnect your Google Business Profile at any time through Settings > Platforms.
You agree not to use the Service to:
AI-generated responses are suggestions only. We do not guarantee accuracy or suitability for every situation.
You are solely responsible for content posted through the Service. We recommend reviewing responses before posting, particularly for negative reviews.
Our AI feature uses Anthropic's Claude API. Review text is sent to Anthropic's servers for processing.
The Service and all its content is owned by Customer Connect and protected by intellectual property laws.
You retain ownership of your business data and reviews. You grant us a limited license to process your content solely to provide the Service.
Your use of the Service is governed by our Privacy Policy, incorporated into these Terms by reference.
The Service is provided “as is” without warranties of any kind. We do not warrant uninterrupted or error-free operation. We do not guarantee any specific business outcomes from using the Service.
To the maximum extent permitted by law, Customer Connect shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed amounts paid by you in the three months preceding the claim.
You agree to indemnify Customer Connect from claims arising from your use of the Service or violation of these Terms.
We may suspend or terminate your account for violations of these Terms. Upon termination your right to use the Service ceases immediately.
We will notify you of material changes by email and within the Service. Continued use constitutes acceptance.
These Terms are governed by the laws of the State of Texas.
Customer Connect
Email: info@customerconnect.xyz